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Customer Service

Shipping & Delivery

Shipping Options: Standard, Priority Mail, Home Delivery, Expdited, Free Ground Shipping*
Due to the wide selection of products we offer to the consumer a lot of the items are shipped direct from the manufacturer. Order processing times vary from between manufacturers but are usually anywhere from 3-7 business days. Please consider this delay when placing your orders. Once your order has been shipped you will be emailed a tracking number to track your order. The Hub Companies uses FedEX, UPS and USPS for our package delivery.

* Free shipping restrictions apply. Minimum purchase required. Available to lower 48 states only. Oversize and hazardous items may incur additional charges.

Privacy & Security

The Hub Companies and it's affiliate websites, respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of TheOilHub.com or our services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in our Privacy Policy. Please read our full privacy policy by clicking the button bellow.


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Returns & Exchanges

30 DAY MONEY BACK GUARANTEE

Most products are eligible for return within 30 days of the shipment date. Fill out the return form or contact our customer service department to request approval for a return [email protected] All returns must be processed through the Customer Service Department. Upon approval, an RMA number will be issued with instructions. All items must be returned in new, un-used condition, contain original packaging and documentation and contain all hardware and accessories.

HOW TO MAKE A RETURN OR AN EXCHANGE

Please log into the My Account section with the e-mail and password you selected during checkout and request a return authorization.

REFUNDS

Approved returns are eligible for refund once received in our warehouse and inspected by our returns staff. Refunds, once approved, are issued for the amount of the purchase less any incurred shipping fees (outbound or inbound) and any applicable restocking or handling fees. Refunds are processed to the original source of payment only. Refunds are processed within 5 business days of receipt of the return in our warehouse once inspected and approved for refund. The Hub Companies does not reimburse for any labor charges, installation fees or any other related fees. Only the product purchased is eligible for refund approval.

SHIPPING AND HANDLING FEES

Shipping and Handling fees are non-refundable, inbound and outbound. Shipping fees that fall under the "Free Shipping" promotion are non-refundable and are deducted from the refund price. Eligibility for Free Shipping is valid only when the product purchased under the promotion is retained by the Customer. The Hub Companies does not reimburse for any damaged incurred during the shipping of a product. The Customer Service Department can assist with the filing of a claim with the appropriate shipping carrier. There may be occasional shipping price errors on the website, and we reserve the right to cancel and refund these orders. You will be contacted for an opportunity to pay the proper price if possible.

RESTOCKING FEES

A 15% restocking fee will apply to all order and shipments unless prior arrangements have been made The Following products are non-returnable and non-refundable.
  • SPECIAL ORDER and CUSTOM MADE PARTS: Any items that are a Special Order or a Custom Made parts.
  • ENGINES: All Engines, including but not limited to, short blocks, long blocks and turn key engines.
  • TURBO CHARGERS-SUPERCHARGERS: All Turbo Chargers and Turbo Kits, including but not limited t limited to, Hardware Packs, Brackets, Kit Sub-Assemblies and Kit Components.

Benefits & Guarantees

NO SALES TAX

Enjoy no sales tax on every order*. The Hub Companies pays all applicable sales tax for orders shipped in the United States. International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. You will be responsible for paying any taxes and duties incurred in the delivery of international orders. * When required, we collect sales tax. The list of states we are required to collect sales tax for appears on the shopping bag screen and, if applicable, the sales tax amount will be displayed on the Order Confirmation page prior to completing your order.